Terms and Conditions Ingrid Moens

General terms and conditions for all services performed by Ingrid Moens, located at Jümberger Str. 8 26909 Neubörger Germany, registered in Gemeente Dörpen DE under number 4164 , hereinafter referred to as Ingrid Moens.

vat nummer DE310199105

Article 1 Applicability.
1.1 The following general terms and conditions apply to all agreements for treatments. The client has declared these terms and conditions applicable, unless expressly agreed otherwise in writing.
1.2 If there is uncertainty about the interpretation of one or more provisions of these general terms and conditions, the explanation must take place ‘in the spirit’ of these provisions.
1.3 If a situation arises between the parties that is not regulated in these general terms and conditions, this situation must be assessed in accordance with the spirit of these general terms and conditions.

Article 2 The agreement for service(s)
2.1 Registration for a treatment, consultation, course or workshop is done by submitting a registration form on the website.
2.2 After registration you will receive an (electronic) confirmation of receipt, which confirms your registration.
2.3 All courses or workshops are subject to sufficient registrations.
2.4 Registrations will be processed in the order they are received.
2.5 By registering you agree to the terms and conditions

Article 3 Cancellation / right of withdrawal and amendment
3.1 Cancellation of the order must be made in writing. The assessment of the cancellation period is based on the sending date of your email or received whatsapp.
3.2 You can cancel your registration for a course or workshop up to 2 weeks before the start of the assignment and you will receive a refund of 80% of the total course amount.
3.3 There will be no refund of your deposit for cancellation that we receive within 2 weeks before the start of the assignment due to costs incurred.
3.4 If the participant does not appear, the full course costs are due. In case of illness, the payment remains until the next course.
3.5 The Contractor reserves the right to make organizational and substantive changes to an assignment.
3.6 If the assignment is canceled due to insufficient participation or unforeseen circumstances, you will receive a full refund of the course fee.
3.7 Cancellations for a treatment must be communicated to Ingrid Moens no later than 24 hours before the start of the treatment.
3.8 However, the right of withdrawal does not exist if the use of the service has already started within the withdrawal period. This right of return only applies to customers who qualify as consumers.

Article 4 Payment
4.1 The rates of Ingrid Moens apply to all agreements. These rates can be found on the website www.ingridmoens.com
4.2 Payments can be made online while ordering, and pins can also be used on location.
4.3 Cash payment is not possible.
4.4 All extrajudicial collection costs of 15% of the outstanding amount with a minimum of € 50 will be fully borne by the client. The costs of lawyers, bailiffs and collection agencies are also regarded as such, which costs are determined in accordance with the applicable or customary rates.
Article 5 Liability/applicable law
5.1 Ingrid Moens cannot be held liable if treatment(s) do not yield the desired result. Ingrid Moens is only liable in the event of gross negligence, negligence or intent. This liability must then be determined by an expert.
5.2 Ingrid Moens is not responsible for misunderstanding, application or misuse of information from treatments and/or documents or (digital) media. Also not for loss or damage due to misinterpretation and/or application of the information provided by Ingrid Moens.
5.3 Ingrid Moens is not liable for damage of any nature whatsoever caused by Ingrid Moens relying on incorrect and/or incomplete information provided by or on behalf of the client.
5.4 The client must notify Ingrid Moens of complaints in a timely manner.
5.5 In the event of complaints, Ingrid Moens may still perform the performance correctly within a reasonable period of time or waive the costs of the treatment(s) to the client. This choice rests with Ingrid Moens alone.
5.6 If Ingrid Moens is liable in any way, this liability is at all times limited to the amount to which Ingrid Moens’ liability insurance gives entitlement to payment in a given case. Compensation will only be made for direct damage.
5.7 Ingrid Moens does not guarantee a positive effect of the treatments. Complementary and natural remedies are never a substitute for regular medicine. Regular treatment may only be discontinued in consultation with the attending veterinarian. The client must take responsibility for this.
5.8 German law applies to all treatments/courses/workshops.

Article 6 Intellectual property
6.1 Ingrid Moens retains all copyright and other rights to the teaching material provided. Without the prior written permission of Ingrid Moens, none of this material may be reproduced or made public by means of print, photocopy, image plate, storage in a retrieval system accessible to third parties, or in any other way, electronic, mechanical or otherwise. It is not permitted to make teaching material available to third parties or to use it as teaching material.
6.2 The Client may only use all educational material or any other work produced and/or made available by Ingrid Moens for its own benefit.

Article 7 Confidentiality
7.1 Both parties are obliged to maintain the confidentiality of all confidential information that they have obtained from each other or from another source in the context of their agreement. Information is considered confidential if this has been communicated by the other party or if this follows from the nature of the information.
7.2 If, on the basis of a statutory provision or a court decision, Ingrid Moens is obliged to provide confidential information to third parties designated by law or the competent court, and Ingrid Moens cannot rely on a legal or competent court recognized or permitted the right of nondisclosure, then Ingrid Moens is not obliged to pay damages or compensation and the client is not entitled to dissolve the agreement on the basis of any damage caused by this.

Article 8 Animal Communicator / Soul Retrieval
8.1 The owner of the animal remains responsible at all times for what he/she does with the information that Ingrid Moens has received via an animal and passes on to the owner.
8.2 If an animal reports having physical complaints, and the owner does nothing with this information, the owner is and remains responsible for this.
8.3 Ingrid Moens cannot be held liable for what the owner does with the information and his/her animal. All Ingrid Moens does is try to pass on information about an animal as accurately as possible.
8.4 Ingrid Moens cannot remedy medical complaints, but only pass on complaints that the animal experiences.
8.5 Ingrid Moens is merely a conduit and not a veterinarian.
8.6 Ingrid Moens hopes and wishes that an owner goes to a vet in case this is necessary.
8.7 If you, as the owner, suspect that your animal has physical problems, it is always wise to go to the vet.

Article 9 Reiki
9.1 Reiki helps to support a healing process, but can never replace medical treatment.
9.2 Ingrid Moens always asks to follow the advice and prescriptions of regular doctors and specialists and to strictly comply with any prescribed treatment methods.
9.3 Ingrid Moens will never advise to reduce prescribed medication, to change an amount or to stop taking it.
9.4 Ingrid Moens cannot be held responsible for physical complaints that arise during or after the Reiki treatment.

Article 10 Horse manure research
10.1 ngrid Moens does not conduct research on samples that involve diarrhea, traces of blood or other signs of unhealthiness. If this is the case, Ingrid Moens will inform you immediately and advise you to contact your own veterinarian.
10.2 If the manure is handed in during a weighing moment, it must be provided with the customer’s name, horse name, date of manure collected and must be kept cool. After delivery for weighing, the manure is kept cool by us until it is examined. The results of the manure test and the associated advice are sent by e-mail to the person who ordered the worm check kits.
10.3 The shipping materials in the worm check kit, as provided by Ingrid Moens, have been approved by POST NL. If the buyer uses other shipping materials to send fertilizer samples other than the materials supplied with the worm check kit, Ingrid Moens cannot be held liable for possible claims from third parties for the use of these unapproved materials by POST NL.
10.4 When the manure is delivered, it will be examined the same day. Results are sent via email or app.

Article 11 Weighing horses with our mobile scales
11.1 Ingrid Moens offers on her website www.ingridmoens.com the possibility to make appointments for weighing horses at different locations. 
11.2 The prices for weighing horses depend on the number of horses to be weighed per stable or location. These prices can be found on the website.
11.3 The description of the horse weighing offer is not a binding offer from Ingrid Moens to conclude a service agreement. Customers are only invited to make a concrete offer by placing a specific order. Customers can select a day in a specific month and in a specific region via the booking form. The offer becomes final when the booking is sent with the “Order” button. After sending the request, the customer receives a confirmation of the order. The agreement for the booked service is confirmed as soon as the seller confirms the booking in writing. If several horses are booked from different owners, the customer is the main contractor of the seller.
11.4 At least 4 working days before the appointment, the customer will receive a message from Ingrid Moens with the exact time schedule. Due to the route planning, it is only possible to take specific time requirements into account to a limited extent. The customer must be on time according to the schedule so that everything runs smoothly.
11.5 The customer is responsible for the behavior of his horse during weighing. If the horse refuses to be weighed, despite repeated attempts, the costs for the efforts will still be due. The customer is liable for any damage caused by the horse or by the customer himself.
11.6 The customer declares that his horse does not have any contagious diseases, such as strangles or herpes, on the day of weighing. To prevent other horses from becoming infected during weighing, sick horses or horses with symptoms of diseases are not allowed to be weighed.
11.7 The liability of the animal owner remains during the weighing process.

Updated on. 10-7-2023.